Returns & Refunds Policy
DECK ARMOUR HUB
Effective date: 22 April 2026 No Returns or Exchanges Accepted
At DECK ARMOUR HUB, all sales are final. We do not accept returns or exchanges for any reason, including change of mind, incorrect size, or buyer’s remorse. Australian Consumer Law (ACL) Rights. This policy does not affect your statutory rights under the Australian Consumer Law. If a product is faulty, damaged, not as described, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy (such as a repair, replacement, or refund) depending on the circumstances. These rights exist regardless of our general “no returns” policy. How to Request a Remedy for a Faulty Product: If you believe a product is faulty or does not meet ACL guarantees: Contact us within a reasonable time of receiving the item (ideally within 7 days). Provide your order number, a clear description of the issue, and photos of the problem where possible. Email us at [your email address] or use the contact form on our website. We will assess your request and respond within 2 business days. If we agree the product is faulty, we will arrange the appropriate remedy at our cost where required by law.Non-Refundable Items Shipping and handling fees are non-refundable in all cases. Any promotional discounts, gift cards, or store credit used in the original purchase are not refunded. Refunds (when approved under ACL) Refunds will be issued to the original payment method. We aim to process approved refunds within 5 business days of receiving the returned item (or confirming the fault without return where possible). Once processed, it may take your bank or payment provider 3–10 business days to show the credit. Important Notes Products must be returned in their original condition and packaging (where possible) if a return is approved under law. We reserve the right to refuse a remedy if the product has been misused, altered, or damaged by the customer after delivery. This policy applies to all products sold through our website unless otherwise stated. If you have any questions about this policy, please contact us at [your email address] or [your phone number] before placing an order.



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